Informativa sulle spedizioni

Delivery destinations

We deliver to the countries and regions currently available at checkout. Delivery availability depends on the destination, the items in your order and the shipping services available for them. If your address is not available at checkout, please contact us before placing an order.

Free shipping

Free standard shipping is available on eligible orders with a merchandise subtotal of US$150 or more after discounts, excluding taxes and import charges. We currently do not offer a shipping option for orders below this minimum.

If another currency is available, the applicable converted minimum and final shipping eligibility are shown at checkout. Currency conversion and rounding can affect the displayed equivalent. Free shipping covers the eligible delivery service; it does not include additional customs duties, import taxes or customs clearance charges.

Processing and delivery time

Our current estimated delivery time is 14 days to one month from payment, including preparation and transit. The estimate can vary by item, destination, carrier availability, holidays and customs processing. It is not an express or guaranteed delivery service. Where an item has a different delivery estimate, we will show it before purchase.

We will send the available tracking details after your order is dispatched. If there is a material delay or a delivery problem, contact us so we can investigate and explain the available options, including any cancellation or refund rights that apply.

Customs, duties and taxes

Customers are responsible for additional customs duties, import taxes and customs clearance charges required by their destination, to the extent permitted by applicable law. Any taxes that we are required to collect at checkout will be shown there. Amounts collected at checkout should not be paid twice; please contact us if you receive an unexpected request for the same charge.

We use accurate shipping documentation and review available delivery options to help keep cross-border costs manageable. Charges imposed by customs authorities or carriers can vary, and free shipping does not make an order exempt from them.

Delivery problems and refused parcels

Please provide a complete delivery address and respond to any legitimate carrier or customs requests. If a parcel is delayed, refused, unclaimed or returned, contact us promptly so we can review the tracking and the circumstances. We will explain any return or redelivery costs before asking you to agree to them. Refunds and any deductions will be handled in accordance with applicable law; this policy does not exclude your rights if goods are lost, damaged, faulty or not as described.

Contact

OLIVA Scarves is operated by AUVRIX GLOBAL LIMITED. For help, email austindon0422@gmail.com. See Shipping & Returns for our return policy.